Decades ago I worked as a trainer in an outbound call center (read telemarketing shop). I’d climbed the ranks quickly from modest dinnertime annoyance to being in the position to train and shape common sense in others. It was an interesting period. We handled fundraising I later considered dubious, sold pay-per-view boxing, offered free trials … Continue reading Robotic Sales Tactics … Wrrrr… eep-eep, beep-boop … Zzzzzz
I recently consulted with a job-seeker somewhere in-between a career change and a life change. Her former career having been less than kind, resulted in a bit of time off while she cleared her head. Fast-forward three years and she was ready to return to the field for which she was well trained, qualified and … Continue reading Bait and Switch
There’s an old saying – at least I hope it’s still a saying, ‘You only get one chance to make a first impression.’ It’s the premise, albeit somewhat misguided perhaps, behind the retail greeter. “Welcome to Wally-World, thank you for coming.” It’s also behind the root principal of consistency in service and hospitality. If a … Continue reading First Impressions: No Substitutions
Typos are a given, so proof-reading is essential.
My travels bring me in to a wide variety of settings across a range of industries. I may be photographing an event, portrait or party one day, then a product line the next. I can also find myself analyzing processes within a small business or large-scale enterprise. I’ve recently been spending some time on a construction … Continue reading Are You Putting Best Practices To Work In Your Business?
I was wrong. Or was I? For months I’ve been dismissing the negative impacts of Amazon on the economy. Perhaps I’ve got a soft spot for a success story. After all, who really took the company seriously when it launched as an online bookseller? Now look at ‘em. Amazon has done incredible things! Sure there’s … Continue reading Just say Ahhh-mazon…
I’ve long been an fan of infomercials and television advertising – or as I prefer to describe it, “a student of the pitch.’ I’m not crazy mind you, I do prefer commercial free broadcasts, have time-shifted since the age of the VCR and have been known to pause a DVR long enough to get ahead … Continue reading Free, free, free.
Sometimes you don't sense the danger until it's engulfed you.
In the summer of 2001, I hit a deer en route home from from a newspaper job - and shared this essay online via my own website. Soon thereafter, protests at a local FORD dealership prompted my editor to send me over. In the interest of full disclosure, I send him a link to this … Continue reading Time Capsule. Automotive Mayhem, 16 years later.
Recently, after a nearly two-hour drive to see an exhibit that was scheduled to hang for just a few weeks, I chatted with a volunteer docent in a small-town museum in New York’s southern Catskills. The conversation was not the reason for my trip – but it’s what has stayed with me most from the … Continue reading Innovative Staffing? Not Really