Bait and Switch

I recently consulted with a job-seeker somewhere in-between a career change and a life change. Her former career having been less than kind, resulted in a bit of time off while she cleared her head. Fast-forward three years and she was ready to return to the field for which she was well trained, qualified and …

First Impressions: No Substitutions

There’s an old saying – at least I hope it’s still a saying, ‘You only get one chance to make a first impression.’ It’s the premise, albeit somewhat misguided perhaps, behind the retail greeter. “Welcome to Wally-World, thank you for coming.” It’s also behind the root principal of consistency in service and hospitality. If a …

Everyone Needs an Editor

Typos are a given, so proof-reading is essential.

Are You Putting Best Practices To Work In Your Business?

My travels bring me in to a wide variety of settings across a range of industries. I may be photographing an event, portrait or party one day, then a product line the next.  I can also find myself analyzing processes within a small business or large-scale enterprise. I’ve recently been spending some time on a construction …

Five Signs You’ve Encountered a Toxic Workplace Before, During and After…

Sometimes you don't sense the danger until it's engulfed you.

A Teaching Moment … Lost

A part of me is teacher – more by nature than by nurture. I understand basic educational theory, have been trained a bit and have had many opportunities to instruct others. I’ve taught audio and video production to undergraduates, an introduction to the six-string guitar at community college, a range of traditional academic subjects during …