Do You Offer a Loyalty Program?

Recently I found a “Sperry and Hutchinson” green stamp at the bottom of an antique desk drawer. While I’d heard of these things on television or in the movies, I’m not sure I’d ever seen one before. I knew the gist: families collected them from participating merchants, saved them in books and then traded in … Continue reading Do You Offer a Loyalty Program?

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“Oops. That’s not what I meant to buy…” Or, “On Brand Recognition”​

Which POTUS was it that was chided (perhaps unfairly), as amazed by grocery scanning technology? Well, everyone but him has probably noticed the way some strore brand or private-label brands of consumer packaged goods mimic the national brands’ packaging. I enjoy studying knockoffs. Sometimes I do a double-take, looking at a package for a product … Continue reading “Oops. That’s not what I meant to buy…” Or, “On Brand Recognition”​

RIPPED OFF!

Originally Published on LinkedIn, February 13, 2017    My wife and I frequently comment on the similarities in television scripts. They ride waves of popular plot lines and sometimes borrow from real news – “ripped from the headlines” as the Law & Order franchises used to frequently boast. Time shifting massively, as we do, sometimes … Continue reading RIPPED OFF!

Three Questions To Never Ask A ‘Boss’​

Originally Published on LinkedIn, February 6, 2017Sometimes in life, you’ve just got to bite your tongue and leave some things unsaid. That’s particularly true of some questions rational people conceive of working in an irrational world. I’m a firm believer that happiness comes through understanding.   At every level of business, folks who are trying … Continue reading Three Questions To Never Ask A ‘Boss’​

Sign, Sign, Everywhere a Sign

  A good sign, some would say, is worth its weight in gold. A bad one, well… Through my occasional work as a graphic designer, and role as conscious consumer, I’ve developed a healthy analytical taste for signage. Whether over the door, on the shelf or at the POP, how the message is delivered has … Continue reading Sign, Sign, Everywhere a Sign

Branding Through Music, A Lost Art?

Originally Published on LinkedIn, January 23, 2017 As a child of the 70s, I grew up enjoying what I think of as the golden age in television music - both in advertising jingles and as I see it theme songs and scores for the shows themselves. – much of it surviving and rebroadcast from the … Continue reading Branding Through Music, A Lost Art?

Miscommunication is (seriously) bad for Business

Originally Published on LinkedIn, January 16, 2017   They’re trying to tell you what they like – or dislike They may be telling you that you’re doing a good job at something – or that there’s room for improvement. Customer acquisition is one of the most costly aspects of business. Failing to retain a customer … Continue reading Miscommunication is (seriously) bad for Business

Bad Carma

Originally Published on on LinkedIn, January 9, 2017  Obstacles to Success Series Part 1   “Love a Forest … know some woods.” From a short poem by a parking enforcement officer name Jim whom I met nearly 20 years ago while working in the city of Kingston.   Without thinking about it even a little, … Continue reading Bad Carma

A Fresh Set of Eyes

Originally Published on LinkedIn, December 26, 2016 Anyone who oversees operations that are subject to surprises, problems or daily changes, knows the concept of a fresh set of eyes. The fresh set of eyes is the fresh perspective, the outsider who can view the problem as a newcomer and analyze the situation without prejudice. It … Continue reading A Fresh Set of Eyes

Making it Simple (to Like You!)

Originally published on LinkedIn April 17, 2016 Recently - was asked to "like" a local business on Facebook, and typed the address in exactly as indicated - because, well, I like the business. Alas - page not found. I did the leg work, it's worth it, found the page and messaged the business with the correction, … Continue reading Making it Simple (to Like You!)