Time Capsule. Automotive Mayhem, 16 years later.

In the summer of 2001, I hit a deer en route home from from a newspaper job - and shared this essay online via my own website.  Soon thereafter, protests at a local FORD dealership prompted my editor to send me over. In the interest of full disclosure, I send him a link to this … Continue reading Time Capsule. Automotive Mayhem, 16 years later.

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B-B-Bad Reputation?

“You’ve Tried the Rest, Now Try the Best” That’s one of my favorite pizza box slogans. Another, I’m sure I’ve seen is “If you love our pizza, tell a friend. If not, tell us.” Mr. Cynical side has always interpreted that latter suggestion as ‘tell us and it will die with us,’ but my inner … Continue reading B-B-Bad Reputation?

EXPIRED!

(Please, please update your websites...) With so much written on the subject of SEO, getting links and building authority, one glaring oversight seems to prevail across all channels. While striving to keep your content fresh and useful, don’t forget to also keep it from spoiling outright. In other words, please update those old pages on … Continue reading EXPIRED!

Miscommunication is (seriously) bad for Business

Originally Published on LinkedIn, January 16, 2017   They’re trying to tell you what they like – or dislike They may be telling you that you’re doing a good job at something – or that there’s room for improvement. Customer acquisition is one of the most costly aspects of business. Failing to retain a customer … Continue reading Miscommunication is (seriously) bad for Business